Home Newsmag 3 Documentation Newsmag theme support

Newsmag theme support

We offer support for all users of our themes. If you encounter issues while using our products, and you need assistance, please contact Newsmag theme support department. Our main support location is the forum.

How to receive support

  1. Please register on the forum. For this, you need the Item Purchase Code .
  2. Once registered login and navigate to the section dedicated to the theme you bought (ex. http://forum.tagdiv.com/forum/newsmag/).
  3. Create a new post.
  4. Describe the issue and if necessary include a link or some images which may help us identify the cause.

Note: Please do not post personal information on the forum (ex. server username and password), the forum is a public location meaning the other users can see what you post. We will delete any personal information in order to protect your privacy as soon as we see it.

  • We offer on-site assistance and debugging ONLY via our private email address, where you can safely and securely send us the login credentials.
  • The login credentials that are given to us are protected by our privacy policy. We will not save them, and we will use them only for fixing, debugging or solving the problem you report to us.

Support schedule:

Monday – Friday <<>> 8:00 AM – 17:00 PM GMT +2

Issues while registering on forum:

If you encounter an issue while trying to register on the support forum, please send an email at contact@tagdiv.com

Additional information

For more details about the support check our Support Policy and the Privacy Policy.