Hi, I have a problem with block 13 at the first page. The white element under the post topic had disappeared(Problem with Chrome&Safari). So the featured photo can be seen a bit. I don’t know how attached screenshot in this forum.
Can you check my website below,
http://inubon.com/
The problem is the article of a gift shop.(The same line as Facebook like box)
Thank you in advance.(Sorry for my English)
Hello poiya,
Unfortunately, I cannot find your problem. I need more details about your issue so I can further inspect it closer. Please provide some useful screenshots with your problem, using Jing or your Print screen button. Also, I have checked your page source and I have noticed that you have used a lot of untested plugins which can interact with the theme and also could cause some unknown issues through the theme. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps!
Thank you for your understanding!
thank you for your answer. Here is the screen shot,
http://inubon.com/screen-shot-2016-04-11-at-6-05-40-pm/
You can see some part of a photo under the post topic, it should be the white box.
It happened with Chrome&Safari. But not ipad,iphone.
Anyway, I will try deactive plugin.
Hello poiya,
Please try without your untested plugins and is your problem is still there after this advice, please let us know. I suspect this issue come from your untested plugins.
Thanks.
I tried to deactivate all untested plugins, but it did not work.
Hello poiya,
I have checked your page source again and I saw that you have yet some untested plugins in your theme. Please try to disable all of them -> http://screencast.com/t/FFXW7YeMxrR5 -> http://screencast.com/t/r2arECCT9Zdw
http://screencast.com/t/lX0CEV1XrsF -> this difference in style it may be influenced by these plugins.
Hope this helps!
Thank you for the message!
Thank you again for your support.
I tried to disable your suggested plugins(jetpack/svg icon) however, it could not fix and another topic also had the same problem. The excerpts also got shorter.
http://inubon.com/screen-shot-2016-04-12-at-4-10-01-pm/
Sorry for asking your help many times.
T_T I don’t know what I did wrong.
I uninstalled jetpack and svg icon plugins and the page looks very messy now.
http://inubon.com/screen-shot-2016-04-12-at-4-24-24-pm/
Page name was on the right.
The featured photo is not displayed fully.
* I did install plugin again. The site looked too ugly for me. I give up with block 13.
Hello poiya,
If you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect it closer. Also, please provide the link of this topic so we can know who you are and what the issue is.
Thank you for the message!
Thank you for your answer,again.
Finally, I found how to fix them. The featured photos should be set the width = 696px(before the width were set at 600px). Now it works perfectly in block 13.
