The ‘Add Image’ element is not displaying properly in the front end of my website. It does not align correctly and seems to fall short of the right dimensions. All the other elements work. I got in contact with Visual Composer support and they have said that it is a theme issue. This is their response:
Your theme is adding a margin to the “figure” html tag which is used to render the single image element. You can remove it using following CSS code:
figure.wpb_wrapper.vc_figure {
margin: 0px !important;
}
If you want it to affect entire site, then you need to add this via the child theme stylesheet or you can confirm with the theme author whether there is any setting in the theme where you can add it to make the global change. The normal custom CSS at your end is disabled by the theme author.
Can you please help as I don’t know what to do.
Hello Mylo,
My advice is to try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If you are using such plugins, it is possible that to interfere with the theme and could cause a lot of unknown issues. If you need more assistance in this regard after these changes, please provide your website URL so I can further inspect it closer and also, so I will be able to provide a more accurate response.
Thank you for the message!
Thanks for the quick reply Catalin. Can I contact you privately and supply you the login details of the site so that you can have a look at the backend and see if there is something that you or I have missed? In the mean time, I will take a look at the plugins.
Website is http://love-your-home.uk
Catalin, I deactivated all the plugins bar Visual Composer and it still is not displaying properly. Can you have a look at the backend for me please?
Many thanks
Milo
Hello Mylo,
I have checked your website and I saw that you are using an older version of the theme (Newspaper v.4.6.2) and also, you are using the latest version of WordPress (v.4.5) and the latest version of Visual Composer (v.4.11.2) Please notice that the older version of our theme is not tested with the latest version of WordPress and Visual Composer and you can have some issue through theme. In the future, I suggest updating your theme to the latest version because the theme is all the time in changing and require to have the latest updates or if you do not want this, you should not update nor the plugins to avoid the eventual issues in this regard.
In this case, please make a test page with your issue, do all the settings for your image and then please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page. Also, please explain your problem on your test page so I can saw where is the issue. Also, please provide the link of this topic so we can know who you are and what the issue is.
Thank you for your understanding!
Sending an email now to you Catalin. Just out of curiosity, I went to update the theme and it says that I’m up-to-date so I’m guessing I have to buy the update is that correct. If so, how do I go about doing this.
Hi,
You do not have to buy anything. Updates are free both for the theme and visual composer. If visual composer asks for you to buy it, simply ignore the message as we are the ones providing it as this process is required so we can test the released versions before including them in the theme.
Thank you!
