It seems all counters for Instagram , Youtube, Vimeo show 0. Twitter counter is correct however showing followers.
Could someone assists in this area?
thx
Hi,
Please check the id’s of every network again and follow this guide to set up your counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Let us know how it goes.
Thanks.
Ive double checked and the instagram, viemo and youtube counters show 0. Although if you click on the name it does link to social media id.
Twitter and Soundcloud shows correctly.
Could you assists?
Hello solar,
Please ensure that you have the latest version of the theme, Newspaper 7.1. I have tested on my side and the counter seems to work as properly, as you can see here -> http://screencast.com/t/vblbf7Xl4yL Clear all you cache and check the results.
Regarding on Instagram feature, there is a problem with Social Counter on the Instagram network. We will fix it as soon as possible but meanwhile, you can try this fix, it should work fine: http://pastebin.com/uaN3RA4w http://screencast.com/t/3ncMX6rBwmsK
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Catalin
Ive updated the theme and plugins. Instagram is showing correctly. Although, vimeo and youtube still show 0.
Could you assists?
thx
Hello solar,
Please ensure that you are using the latest version of the theme (7.1.1) and also, the latest version of required plugins (VC 4.11.2, Social Counter 4.0). Try to clear all your caches and also, please ensure that you have added the correct Id from your Vimeo and Youtube in order to achieve best results.
If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.
Thanks.
