Hello all
After the last update i have note that in Internet Explorer my web page is not show correct.
it appears one big blue screen with no menu or any articles or topics.
When i try to access my page with Google chrome everything is normal
Please check http://www.ktgroup.gr
Hello RedFish,
I have checked your website on IE and everything seems to work as properly, as you can see here -> http://screencast.com/t/W5oELCJ4 If your problem will reappear, please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Thanks for your understanding!
Hello Catalin…
Thanks for your mail answering to my case
I have note that you are using Microsoft edge and not IE
Please have a look at my photos
Normal use of IE http://www.screencast.com/t/7qtCoU0jFer6
IE blue screen http://www.screencast.com/t/lHy9zOO2m
Google Chrome http://www.screencast.com/t/NT7NR2SIY
I have deactivate as you say all the plugins and i have see no conflict
Can you please advice ? đ
Hi
Please make sure that you updated the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ clear all caches, purge cdn files if you’re using then test again.
Let us know how it goes.
Thanks!
Hello Andrei
We have made all the steps that you have type to us but with no success
We have clean all so WordPress temp and cached files…
I can give you access to check what is wrong… I don’t know what to do more to fix it
Chris
Hi
Yes you can address us via email at contact@tagdiv.com with a link to this conversation and login details for your site and we will inspect this in shortest time.
Thanks!
Hello Andrei
Can you please check your mail ? i have crate user name and password for you
http://www.ktgroup.gr/wp-admin
user name tagdiv
Email contact@tagdiv.com
Password at your mail
I have email you form my personal email ckmotorola@gmail.com
Hi
Replied you via email.
Thanks!
Hi,
we have a visitor on our site that experienced the same. Is using IE on Android 4.2. I can’t reproduce it since I have a newer Android and can’t find and IE browser for it.
But since it’s similar to this thread and same color with gradient, I hope that you have some kind of fix.
Thanks!
HI
We tested the theme on IE but with newer version of android and it works fine. However we will do further tests and if there is an issue we will fix it.
Thanks!
