I noticed the Whatsapp function in mobile no longer adds the image thumbnail from the post, only the title and excerpt. It was working before. I installed Easy Social Share plugin so not sure if it that could be the issue. Any ideas where to look at?
Thanks
Hello,
Please try to identify what you changed since you last saw it working properly and revert any changes. You can try to disable all plugins except visual composer clear cache and reset cdn files but even so, whatsapp sometimes is able to grab the image and sometimes not. I ran a quick test in sharing an article from our demo but no image was grabbed so it could be an app issue.
Thanks.
The funny thing is that if I share a post that came with the theme’s demo content and I share it with whatsapp the image will load properly
But, If I try to share a post that I just created the image will not load.
Hello,
Unfortunately the whatsapp image provided mixed results in our tests as well. All the proper markup is there but it seems the networks imply does not grab the image. We will implement a fix for this if we find one. but for the moment there is no solution
Sorry for the inconvenience
