Website completely down after updated the theme

Posted in: Newsmag
Post count: 8

Website wefitindia.com, I tried updating the theme using evanto plugin. Getting lots of error, i see a solution which says go to Newsmag panel and do something in category, unfortunately I can’t reach the Themes panel page also.

Please help. We run a fitness center in India, our potential customers keep hitting the website regularly, if they see a bad site will leave a wrong impression.

Please

Post count: 6535

Hi

Please make sure that you update thew theme according with our documentation, https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ and also update Visual Composer at V 4.12 which is included in theme’s patch: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ During the update process deactivate all plugins, deactivate the child theme if your using, just to make sure that there won’t be any conflict. After the update is completed clear all caches, purge the cdn if you’re using then test the site again.

Let us know if you need further assistance on this.
Thanks!

Post count: 8

Thanks Andrel, I tried the Step B of the link you sent. Also I did not deactivated child theme or the plugins as it was not mentioned in the update link.

I hope I don’t loose any data.

I will try your suggestions now and will let you know.

regards

Post count: 8

It worked, I disabled the child theme and it started working.

thanks

Post count: 6535

Hi

Glad you have managed to solve this.
Thanks for letting me know and for your message.

Post count: 8

Sure Andrei, we have just started it, looking forward get help on making our website run faster and also identifying the right kind of plugins. We will ask those as we proceed.

Also what would you suggest as good hosting providers for shared hosting to start with? As we grow we will surely look into AWS etc. but no for now.

Thanks for your time.

Post count: 6535

Hi

I can’t make any recommendation for a specific host, we can only point the minimum requirements but not a specific provider. You can do a search online, compare the offers/performances then decide what fits you best, this link may help you in this regard: https://www.wpsitecare.com/performance-of-7-top-wordpress-hosting-companies-compared/

Thanks!

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