Cant see my page on mobile. I get an error that says “The mobile theme path couldn’t be set. Please check if you already have another mobile theme plugin active and disable it…”. I’m sure i dont have another plugin installed messing the cache.
Please advice.
Thanks.
Hello jpuerta,
Where is your website link? How can I inspect your side if you do not provide this? Sorry! If you want to receive a more accurate response, you will have to provide your website. First of all, please ensure that you have right installed the theme, via FTP method in order to achieve best results. Also, if you are using some untested plugins, please leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins.
Thanks for the message!
sulugarpolitico.com/colombia is the website. Where can I give you access to the admin panel (not public)?
I only have the plugins that come with the theme + google analytics (but placed it after I had seen the issue.
Thanks!
Hello jpuerta,
I have checked your mobile mode and I get this error -> http://screencast.com/t/myBPgG3piHo Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thanks.
Deactivated all the plugins and wordked great. Activated them one by one to check which one was causing the issue and nothing broke.
Don’t know why that happens. But it’s been fixed.
Thanks!
Still having problems with mobile issues. The mobile plugin is activated. Works on home page (http://sulugarpolitico.com/colombia/). It shows it correctly on mobile devices. But it doesn´t work on pages (http://sulugarpolitico.com/colombia/gobierno/). Works on pc but on mobile only shows the headers and the footer.
Please advice.
Thanks.
Hello jpuerta,
Please ensure that you are using the latest version of the theme with the latest version of required plugins in order to bring best results with the theme. Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can easily identify you.
Hope this helps and let us know how it goes!
Thanks for your understanding!
