Cannot upgrade.

Posted in: Newspaper
Post count: 3
aslam
#137632
Oct 8, 2016 at 5:07 pm

Dear support,
I am have a major problem with the upgrade, this is the second time its happened with Newspaper upgrade. I get the message “Deletion failed: The required theme does not exist”

Can you please help with this problem.

thank you

Post count: 9544
simchris
#137636
Oct 8, 2016 at 7:08 pm

If you have an issue with permissions or your WordPress built-in installer times out for some reason, the best way is to use FTP; this allows you to
a) make backup of your site files
b) delete old theme folder
c) upload new clean copy of theme folder

Seriously, best way to always update WordPress themes to not run into this issue of partial/broken installs. Very common with some hosting setups or if your process time settings is too short for PHP, file size uploads too small, etc.

  • This reply was modified 9 years by simchris.
Post count: 22421
Bogdan B.
#137812
Oct 10, 2016 at 11:13 am

Hi
We have actually found that it’s a wordpress issue. It seems that version 4.6 created this issue on all themes: https://wordpress.org/support/topic/deletion-failed-the-requested-theme-does-not-exist-2/
Until they fix it, we suggest updating using the ftp method
Thank you!

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