Hi,
Over almost half a year I have this problem,
I can not save the settings in the theme panel, only infinity loading.
I tried it all
– Deactivate all plugins except Visual Composer, clear all caches then test again
– I tried to put ModSecurity to OFF
– My System Status parameters were as you specified
– change php from 5.4 to 7.0
– I do not have a plugin for firewall like Wordfence or other
– Much more I tried
in Google Chrome Console throws this when I press save
POST http://www.example/wp-admin/admin-ajax.php?td_theme_name=Newsmag&v=3.1 net::ERR_CONNECTION_RESETsend @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,jquery…:4ajax @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,jquery…:4(anonymous function) @ td_wp_admin_panel.js?ver=3.1:791dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,jquery…:3r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,jquery…:3
Navigated to http://www.example/wp-admin/admin.php?page=td_theme_panel
Do you have any advice?
Thanks
Hi
The theme makes many requests to admin-ajax.php file the security module fro your server may treat it as a thread. In this situation that file is banned and the theme van’t access it anymore. Try to contact your host provider and ask him if you that file is banned or if there is any firewall on the server which may block the request. Also check the error log from the server, there should be some references at this issue.
We didn’t tested the theme with php 7 yet so we can’t recommend it for usage but so far we didn’t received any reports about issues with saving the panel.
Hope this helps.
Thanks!
Hi,
I asked them,
they say that none of it.
do you have another idea?
Hi
Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-admin and ftp access so we can have a closer look at this and we will get back to you as soon as possible. In your message include the error log file so we can have a look in it as it may help.
Thanks!
