hello :
please help me solve the issue my WordPress site width suddenly became very big.I tried to download the css and replace it with fresh but still the same issue . when i scroll in width a large white area appear with nothing inside it.
Hi,
please provide more details about your problem as I cannot provide a proper answer based on your topic. Please provide explicit details and a link to your site
Thank you!
the scroll of the width is very big so when the website loads it loads very wide more than screen width
example link ?
Hello,
Unfortunately this happens when you customize the theme and not do it properly. That is the mobile menu that was supposed to be hidden out of sight. It is now visible due to your modifications. This is why we do not recommend RTL customization and do not provide solutions in this matter as there are lots of things affected by the change of direction. It is not an easy customization to make. If it were, RTL would have been no problem in our theme.
Sorry but we cannot offer any help for this type of customization. If you cannot use our theme and you require rtl you can ask for a refund and we will provide it so you can choose a theme that can be used in a RTL environment.
Thank you!
thanks for your reply . I just want to remind you something when I bought the theme it was supposed to be RTL supporter as you described it in the market. my website is Arabic and my content looks ugly . how i can get refund please ?
Hello,
Sorry, but we never advertised our theme with RTL support. Please provide us exactly where did you read our theme supports rtl?
If you want a refund you can request it on envato and we will approve it, but please show us where did you see our themes described as rtl compatible
Thank you!
I think since the theme support translation it means it supports RTL . older versions supports RTL.
sorry about that.however, i still give you a chance to help solving this issue .
Hi,
Now that is a really old version of our theme that indeed was rtl compatible, but RTL was discontinued for the problems it caused our themes. Since the immediate following version (newspaper 4), RTL was discontinued and no longer supported, We are now at version 7 so you can imagine, there is no rtl support anymore ever since newspaper 3. Sorry for the inconvenience caused but there is no easy way of changing the theme direction. You can switch the language to a rtl one, but the theme elements will not switch places. It can only be made through customization and we do not have any solution to provide in this regard. If we had, we could have simply marked the theme as rtl compatible, bunt unfortunately this is not the case.
If you decide you cannot make the customization needed or you cannot hire a freelancer to help out, we will be able to provide a refund so you can choose another theme that is rtl compatible.
Thank you!
Bogdan B
