Contact Form 7 Not Working

Hi,

Got a few problems the first is “Contact Form 7”

I have it installed on 2 separate pages on my site.

I have been told by various people “forms aren’t working”

I tried it myself.

When using Safari the form won’t allow me to enter certain required details including the email address & therefore the form cannot be submitted.

I tried it in Chrome & no problem occurred. (but have been told Firefox also does the same thing)

Is there some kind of Safari & Firefox (& possibly other browsers) incompatibility issue ?

Many thanks.

Just to add following my own research (Im non tech) …..

I notice my “WPBakery Visual Composer” plugin needs updating, it has been like that for a while.

Could this be the reason why people who have contacted me stating the forms only site dont work & that I should go ahead & update ? (The problem seems to be not being able to enter email & name in the box drop downs on the forms….seems to happen in Firefox & possibly safari only….I get forms sent form most people but some, seemingly on certain browsers dont get through)

I know it sounds obvious to update the plugin but Ive dont that before on an old site, it didn’t take & caused me a very long night so Im v cautious)

Any pointers from anyone most appreciated…Im losing enquiries from potential customers & simply want my contact form 7 performing as it should.

Thanks folks.

Hi

We didn’t received such reports so far and we’re not aware what could cause this issue. Try to deactivate all plugins, clear all caches then test the site again. You can also test this with a default wp-theme and check how it goes.
Current Version of Visual Composer is 4.11.2 and can be found in theme’s patch which is now available on themeforest. Try to update the plugin according to our documentation and check how it goes: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ also make sure that you’re using V 3.2 of the theme: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/

Let us know ho it goes and if the problem occurs only with Newsmag theme please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Also note, “Safari for Windows” was deprecated several years ago, but some folks still using it. So, anybody reporting that not working – it never will 🙂

Thanks.

I’m awaiting to hear back from support after they requested my info to take a look inside.