Hello,
we have some realy bad problems with the images.
We uploaded a few images, but doens’t matter which size they don’t fit into the grids. We know that they don’t fit perfectly into each Grid, but they seems to be to small, everytime you can see a grey background behind the images in the grids.
How can we set the settings that they fit automatically?
We already tried out the Regenerate Thumbnails Plugin, but it doesn’t work out.
You can have aloo here:
http://magazin.ehorses.de/pferdewissen/
Best regards
Nadine
Hello,
It seems your thumbnails are not active for the grid. It uses the full image instead and that cannot be made to fit the grid properly. Please make sure your thumbnails are active here: http://screencast.com/t/bY5NbMDzG9z and then use this guide to fix the images: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Thank you!
Hello,
thats what we did already.
We activated the thumbnails and installed and used the plugin” regenerate thumbnails”..it says “all done”, but its still not working…
what can we do else?
Do we need the “retina support”?
Hello ehores,
Also, please notice that each block uses a specific thumb which crops the each featured image from your posts.
Please take a look over the below explanation and try to understand a bit how it works the thumbs in the theme. Please check here ->>
Our theme uses the system of cropping from center to top. The theme uses thumbs to reduce the page size and speed up page loading time. From each image uploaded are generated thumbs for each thumb size utilized by the theme. When a post it’s displayed on the page in a block, the featured image shown is not the one which you uploaded in the media file, it’s a thumb cropped from the original image at the precise dimension. To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/
Our theme crop (cut) thumbnails in some cases to avoid creating a lot of thumbnails to reduce to load more spaces on the server.
If you don’t have the possibility to upload large images you could use a combination of plugins to upscale the thumbs – Thumbnail Upscale and Force Regenerate. For more information about these kinds of plugins, please consult their documentation here -> https://wordpress.org/plugins/thumbnail-upscale/ -> https://wordpress.org/plugins/regenerate-thumbnails/ Also, please ensure that the functionalities of these plugins are not affected by the other untested plugins that could create interference through the theme. Please notice that these types of plugins are not tested with our theme and we cannot provide support for the theme. We recommend them because a lot of our customer uses and they were satisfied to their functionality.
A primary example you should see here -> http://screencast.com/t/rhIdwe22d2
Thanks for your understanding!
Thank you for your support. We have detected, that the template or whatever doesn’t take the scaled pictures but the originals. That makes the page-download-size around 15 MB per page.
For example:
http://magazin.ehorses.de/pferdewissen/
The pictures for the posts and pages are taken from original source. How can we achieve it, that it takes the scaled images?
Thanks in advance!
Regards!
ehorses
Hello,
It seems you did not regenerate thumbnails after switching themes. Please use this guide https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Please also make sure all your thumbnails are active in this section of the theme panel: http://screencast.com/t/KXLeJg81
Also please try to remove any image optimization tools such as photon or other plugins related to images as they could interfere in the theme grabbing the proper thumbnail.
Thank you!
I have the exact same problem.
My thumbs are all active and I did a regeneration with the “Thumbnail Regenerate” plugin but the theme keeps using the original images instead of the proper sized thumbnails for each block.
I am looking in the uploads folder now and I can’t see the needed sizes. It’s like it hasn’t generated them at all.
Can you give us a clue where the problem might be?
Thanks,
Mariyan
P.S. Also the thumbs from my old theme are still there. I want to delete those. Is there a way ?
I figured it out.
It was the uploads and enclosed folder permissions. They need to be 777 in order for the Force Regenerate Thumbnails plugin to delete and create the new ones.
It all works now.
ehorses you should check your permissions.
You can read more about it here – https://codex.wordpress.org/Changing_File_Permissions
Thanks tagdiv for the great theme! Looking at your code, I understand how much work you have and why the support is a bit delayed with the answering.
Cheers!
777 didn’t do the trick. Our solution on ubuntu was:
$ sudo apt install php5.6-gd
and then uncommenting
;extension=php_gd2.dll
in php.ini.
After that, restarting php-fpm, the http server (nginx in our case) and regenerating the thumbs did it 🙂
