Hello!
I try to change several times the default “social sharing” of the theme panel under the post settings but nothing happens.
I want to use shareholic plugin to do the sharing of the post of my site, and I don’t want the default social buttons appearing, but when I try to deactivate them in the panel, it stays stuck and does not make the changes, after several minutes i refresh de page and all are in the same situation, the default sharing settings active.
I would like to know what happens and how to solve it, since in the documentation I have not found anything about it. They documentation only tell me to follow the procedure to “disable” the default buttons (i follow already several times), but in fact, I follow that procedure AND I CAN NOT DEACTIVATE THEM because they do not work.
hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then try to deactivate the social icons and clear cache again.
Let us know if you still have trouble with this.
Thank you!
Hello Bogdan, thanks for answer.
I do all you say but I still in the same point and worse. I still can’t removing the default social sharing buttons. And the news now i’m unable to edit the ads in the theme panel of the Newspaper theme too. I try to put adsense codes (i already put 1 several weeks ago when i configure the theme by the 1st time, but now i don’t know what happen the system don’t allow me to do the same and include another codes and save) and try to save the changes but nothing happen, and the changes when i refresh the page are not save.
I appreciate your help because i really need to set up this site to put to work
Hello,
Please make all of these tests without plugins. Plugins are the number one reason the theme functionality is affected. Please disable all plugins and only leave visual composer active. Then clear all caching from the cache plugin (we only recommend wp super cache), from the cdn server and from the host if there is any hosting related cache.
Then after all this test if you can save anything in the theme panel, check if you can disable the ads or add other ads, check if the social icons can be deactivated: http://screencast.com/t/5r8ZPkZdCbV
If you use a child theme, that can also cause issues if it’s not been updated.
If you still have trouble please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you!
Hello Bogdan!
Happy New Year!!
I still with problems deactivating the social media buttons, so i give to you admin access to our site.
I will send to the tagdiv team the access through e-mail in a few minutes OK?
I use the contact@tagdiv.com to create de user so you can enter our site.
Thank you and i expect this little problem could be solved!
Best Regards!
Replied via email!
