Hi,
I’m using the social counter and all social medias works fine.
But the instagram always shows 0 on counter, although when I click open my instagram account correctly.
How can i fix this?
Thanks,
Hello gbrein,
Please ensure that you are using the latest version of the theme which is Newspaper 7.5 and also, please make sure that you are using the latest version of required plugins (Visual Composer 4.12.1 and Social Counter 4.1). So, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN file and check the results. The Social Counter is fully tested with the theme and it should work as expected.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can quickly identify you.
Thanks for the message!
@Catalan, I have had this same problem since I originally installed Newspaper version 4. I am now on Version 7+ with the most recent versions of WordPress, VC and all plugins (even disables all of them). And still… my instagram says ZERO. All other counters work.
What’s weird is instagram is the easiest one.
Hello sailingchance,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.
Thanks for the message!
