Hello. i just installed the Newspaper Theme and I was trying to load Theme Translation from the panel – when I select the language (any) and press load translation button, then OK button – NOTHING happens. Nothing gets loaded and the bottom part DOES NOT open, like it is shown in the tutorial video…
Any ideas?
Thanks
Hi,
If you are using the https, please try to follow the next steps for your Translations. Try to load your desired translation from panel and then you can see in left corner of your browser, an icon with a shield and then try to Load unsafe scripts, like this -> http://screencast.com/t/aLm2aAFv5
If this is not the case then please contact us via our email address at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also include a link to this topic so we can identify you.
Thank you!
Hi! Just sent an email to You. Please check the spam folder as well if it’s not in inbox.. 🙂
Thanks
Replied via email!
I really would like to find out why you can load them (apparently) and I can’t with 2 different browsers. Any ideas?
Replied via email
I just checked my browsers info:
load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:9 JQMIGRATE: Migrate is installed, version 1.4.1
http://api.tagdiv.com/user_translations/get_translation?callback=jsonpCallback&language_code=mk&_=1483539115526 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
http://api.tagdiv.com/user_translations/get_translation?callback=jsonpCallback&language_code=mk&_=1483539115527 Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4 GET http://api.tagdiv.com/user_translations/get_translation?callback=jsonpCallback&language_code=mk&_=1483539115528 net::ERR_CONNECTION_TIMED_OUT
Apparently I’m having some trouble connecting for some reason. I’m using Mac OS X El Capitan, With Chrome.
PING api.tagdiv.com (5.2.168.18): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
— api.tagdiv.com ping statistics —
3 packets transmitted, 0 packets received, 100.0% packet loss
This issue could be something local. Maybe a setting, a firewall or the ISP. If from another machine it can be done that means there is something local affecting it. Try from a different machine, a different ISP or ask a friend that is in a different region to try it.
Thanks.
Hello. I asked my friend in different country to try the same, he tried with 2 different browsers on Windows – same problem. Nothing loads after choosing the language and pressing Load… This seems to be not a local issue.
Would you please investigate further?
Thank You.
We are investigating the issue as you are not the only one that had this problem. Unfortunately we have not been able to pinpoint the exact cause yet. Every time we tried loading a translation it worked on our first try without issues for every case we investigated.
We will investigate this further and hopefully fix the issue ASAP.
Thank you!
It doesn’t work for me either. When I click “Load” nothing happens. Not using https.
(French translation if it matters)
SSL (https) doesn’t seem to be any part of the problem here. For me it does not work without https.
If you cannot load translations, please contact us via email and we will load the translation as it works properly from our end. We have not figured out why this happens and we are still investigating.
Our email address is contact@tagdiv.com
Thank you!
