W3 Cache causing website to display white screen or error on mobile?

Posted in: Newspaper
Post count: 181
Gee95
#15970
Jul 18, 2014 at 8:13 pm

Hello,

My website is just displaying a white screen (or an error from any mobile) when I enable W3 Cache plugin. It never used to do this, but all of a sudden it’s not displaying my website to visitors.

I only have ‘Page’ cache enabled with Disk:Enhanced in the ‘General’ settings. But it’s still not displaying with only 1 option enabled?

I have tried uninstalling and re-stalling again but it’s not working. I have also tried Super Cache, but that isn’t working too.

Pictures of the errors I get from an iPhone 5:
Pic1:
Error 1

Pic2:
Error 2

Any help?
Thanks for the support 🙂

Post count: 3343
Marius
#16017
Jul 19, 2014 at 12:39 pm

Hi,
Please make sure that your server doesn’t make a redirect for mobiles and redirect your to an address like mobile.yoursite.com on phones. From your screenshot i can’t see your site URL.

or have this issue only if you use a cache plugin? Can you provide your site URL to see the issue?

Thanks for the message!

  • This reply was modified 12 years by Marius.
Post count: 181
Gee95
#16027
Jul 19, 2014 at 1:32 pm

It looks like it only happens when i activate the plugin.

I’m currently using the plugin ‘WP Fastest Cache’ until we can fix the W3 Cache plugin, because that’s the only plugin that seems to work at the moment.

I have sent you an email with WP access and FTP access, ignore what it says in the email. To test you will need to deactivate the ‘WP Fastest Cache’ and enable W3 Cache.

Thanks 🙂

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