Mobile ScreenShot Error

Posted in: Newsmag
Post count: 2

Hi there,

our readers are often reclaming a view error on mobile devices. The articles are impossible to see cause the default menu and search page appears, but is blocked.

the website is: http://www.ambientebio.it

Where i can send you the screeshot?

many thanks for your support.

FG

Post count: 23312

Hello cipmweb,

I have inspected your source page of your website and I saw that you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of these, leave just Visual Composer to active, install only the plugins that come bundled with the theme core file and cause a lot of unknown issues. You should revert the theme to the default state, without any additional customizations and check the results. If the problem will be there after this advice, you should make a new clean install from scratch via FTP way because this is the surest method in this regard.

Thanks for your understanding!

Post count: 2

Hi Catalin,

please tell us more about “some untested plugins”. We need to know plugins names to do the best work.

Many thanks,

FG

Post count: 23312

Hello cipmweb,

Please keep in mind that we have a list of all the plugins which are tested with the theme, as you can see here
-> https://www.screencast.com/t/cgKflyHcN Notice that any plugin used is not in this list can cause errors and all of these plugins are named untested.

Thanks for your understating!

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