Hi Guys,
I went to the theme welcome page, clicked the Plugins tabbed and clicked “install” on the social counter plugin, but it didn’t work.
See screen shot below to see the error message:
https://www.irreverentgent.com/wp-content/uploads/2017/04/Screen-Shot-2017-04-20-at-10.44.53-AM.png
Please let me know how I can fix this and get the plugin working properly.
Thanks,
Dave
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then delete your current social counter and install the one provided in the main theme package you can download from envato.
Thank you!
Hi Bogdan,
What does “reset cdn files” mean and how do yo do it? I tried disabling all plugins and clearing my cache, but that didn’t seem to work. Can you explain?
Thanks,
Dave
Hello,
If you do not use a cdn server then you do not have to clear cdn files.
Please contact your host and check if you have the right permissions to upload plugins. Also please make sure you increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hi Bogdan,
I believe my permission settings and system status parameters are all fine, as I am able to download, install, activate and use other plugins. For some reason, it’s only the tag div social counter that’s giving me trouble.
As mentioned, I already tried disabling all plugins and clearing my cache, but it didn’t work. Do you have any other suggestions for how to get the plugin to work?
Thanks,
Dave
Hello Dave,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you!
