Hi
When I update the news and assign the Featured category, this is displayed immediately on the PC, but from the cell phone this is late to appear updated the news. WP Super Caché is currently offline.
Newspaper is updated to the latest version, the site is http://www.eldiariodeguayana.com.ve
Hello alaid,
I have inspected your website on mobile and seems to work as expected. Provide some useful screenshots with your problem because I cannot recreate it.
Thanks for the message!
Hi Catalin
The problem you can not see on the site, but I’ll explain what happens.
When you create a new entry, you assign it the Featured category and publish it, on the PC it is immediately observed, but in the mobile version it appears 6 hours later, this is the problem.
Why does it take to see the new entry in the mobile version?
I do not have any cache plugins active.
Thank you
Hi Catalin
I am waiting for an answer. The support service works in a limited time, if I am paying for support the answers should be almost immediate. From the early Thursday morning I asked a question that I received at the end of the day, then I sent what was requested and I received no response, and today is Saturday and I have to wait until Monday. I do not think it’s good support, especially if it’s paid.
I need to resolve this issue immediately, please.
Thanks.
Hello alaid,
Most likely, you have a cache for your dedicated server and that’s why it happens on your mobile mode. I suggest you contact your hosting provider, request them to clear all the server caches from their server and check the results. We are sorry for the delay but please keep in mind that our support hours (GMT+2) are from Monday to Friday between 08:00 AM to 17:00 PM. This period is very crowded and we cannot provide unlimited support as you want, sorry!
For the other hand, if you are unhappy with our product and if you want a full refund, please contact the Envato Market and request a full refund, accessing this link here -> https://themeforest.net/refund_requests/new and we will provide your money back so you can buy another theme with unlimited support.
Thanks for your understanding!
