Hello,
I updated to version 8 and there is a problem of responsiveness on the mobile. The size of the image is not good.
And even on the desktop version, is not quite as it used to be.
Thank you.
Hello jewanda,
Please keep in mind that we do not have any bad reports with the responsiveness on mobile the mobile after our latest theme update, sorry! The theme was fully tested on mobile and should have to be responsive. Most likely, the problem come by your end. Ensure that you have right update the theme via FTP way and also, if you are using some untested plugins, you have to disable all of them and leave just only the required plugins because all of these could interact with the theme core files and causes a lot of unknown issues, like this, sorry! After this, clear all the caches and check the results. If the problem is still there after this advice, you should make a new clean install to another sub-domain and check the results.
If the problem is still there after re-installing the theme, you should provide your website URL and also, some useful screenshots with your problems so I can identify it and also, so I will be able to provide a more accurate response.
Hope this helps!
Thanks for the message!
Well it happened right after the update. Meaning I hadn’t touched anything and the images put through “single image” changed sizes. All the rest is good though. It’s all the images “single image”… Its like they’re not managed as in the old version.
Please ?
Hello,
Here is the url.
http://www.jewanda-magazine.com
Thank you.
Hi,
I have inspected the website, but I do not know where the problem is. There were no changes to the theme’s responsiveness in the latest theme update, everything should be the same as it was before. You can try to deactivate the tagDiv composer that is activated when you update the theme, in the plugins section. Maybe it is affecting the elements on the page is some way.
Thanks
Hello,
Thank you, yes I will deactivate cause the content doesnt show the same as before. Single image doesn’t show that way usually.
And the option is not always optimimum. Takes a lot of time to open it.
Will let you know.
Cheers.
Hello,
What happened (it might happen to others) is that after the update I hadn’t read the new features yet of version 8.
So I used the tagdiv composer on a visual composer page which is forbidden according to the tutorial. That’s what happened. That’s why the size wasn’t quite ok. Maybe why also the page takes so much time to open with the tagdiv composer.
Thanks for your help !
