I recently upgraded to NewsPaper 8 and installed TagDiv Composer. When I try to use TagDiv Composer, even on a new page not created with Visual Composer, I get a load screen that never times out (I see a white screen with a circling spiral, forever). Has this issue come up? Any remedies? Thanks!
Joey
Hello,
It could be a plugin conflict or a memory allocation problem. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also please follow this guide to properly increase the memory: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hey,
I followed these steps and rebuilt the entire site (unzipping wp-content from a NewsMag page and putting in the database to a new install, then disabling all plugins except page builder, installing NewsPaper 8, installing updated page builder, installing updated td_composer, then following memory parameters guide for wp-config and .htaccess changes).
There was no caching on the WordPress site but I cleared my browser cache.
I still have the same issue. I can tell that at least the max_upload_size did successfully change to 50mb because I can see this on the media upload page.
Anything else I could do to troubleshoot? Potential issues: it’s a large site (13gb tar.gz for wp-content and 300mb MySQL database), and previously is on NewsMag.
Thanks!
Joey
Edit: This is all without installing or activating the child theme.
Hi,
If the issue is still there, please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate this issue.
Thank you!
