Please help me asap – all of my front page content are gone after I did an update of Visual Composer.
The Block Grids are gone, and there is no options to choose this grids again.
What should I do? And what went wrong during the update?
It’s a bit of crisis here, there are excpected a lot of traffic on my website today and I cannot be empty like this…!
Hi,
Try opening your homepage in Visual composer and check if the elements are present in the page structure and are set properly. Also check in the Visual composer settings if all the elements are enabled
– https://www.screencast.com/t/yeQZb3bXHmM
Try creating a new page and see if everything works properly using Visual composer. Maybe you have customized your blocks and other elements and by updating Visual composer those settings were lost, or need looking over.
If you could provide a link to your website, we will inspect it.
Thanks
I deleted the updated version and installed the older version. That fixed the problem.
So now I won’t update until I’m sure there will be no errors regarding the update.
Hi,
Yes, you should wait for the official release of the new Visual composer version in the theme package. The new plugin version will be tested and it will work properly with the theme.
Updating before the new plugin update is supported may cause problems, like the one you experienced.
Thanks
