Hi my fb page has many likes but in social counter its still set to 0 only from last 1-2 months… from day one when i created that social counter. when i click on that counter button, its taking me to my page but count is not updated.
Hello Vishal,
First of all, check your theme version to be the latest one and also, check the required plugins to be updated if you want to achieve best theme results. Also, make sure that your social counter plugin has been set up according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ Clear all the caches and check the results. Also, please ensure that your FB ID is a valid one and ensure that is a public page.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this page so I can quickly identify you
Thanks for your understanding!
Is it resolved?
Same here in http://www.trendingtop5.com
Having the same problem.
Hello,
I have found the problem, I believe.
Im have created a new Application in Facebook but this not work. I testing my 2 old other Facebook Applications and with one worked.
And sorry for my english
Regards
Hello all,
If you have some problems with the Social Counter after you have followed all above steps, please send us an email at contact@tagdiv.com so we can further assist.
Thanks.
