Problem video

Posted in: Newspaper
Post count: 5
sv@frankenstein.sm
#185676
Jul 27, 2017 at 5:52 pm

Hi support, I’ve a problem to visualize the article with video uploaded directly in wordpress.

http://www.agenziaimpress.it/wp-admin/post.php?post=546495&action=edit
This an example…

Thank you

Post count: 23312
Catalin
#185763
Jul 28, 2017 at 10:56 am

Hello sv@frankenstein,

Sorry, I cannot access your link because I need your credentials so I can see this. Try to make a screencast and provide it here.

Thanks for the message!

Post count: 5
sv@frankenstein.sm
#185767
Jul 28, 2017 at 11:13 am

Hi,
I’ve replied to your email.

Thank you.

Post count: 5
sv@frankenstein.sm
#186083
Jul 31, 2017 at 11:10 am

Hi Catalin,
that’s the screencast. All right?

http://www.agenziaimpress.it/wp-content/uploads/2017/07/31-lug-2017-092945.mov

Thank you.

Post count: 23312
Catalin
#186181
Jul 31, 2017 at 3:34 pm

Hello sv,

I have inspected your website and I saw that you are using some untested plugins which can break the theme layout, like these -> https://www.screencast.com/t/CKQLH3R9k Notice that the first step in debugging on WordPress is to disable all of these and leave just only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If the problem will persist after this, you should try with a fresh install from scratch, clear all the caches and check the results.

Thanks for the message!

Post count: 5
sv@frankenstein.sm
#186224
Jul 31, 2017 at 6:26 pm

Hi Catalin,
thank you for your support I’ve resolved the problem.

Best regards,

Sara

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