The mobile hamburger menu is unresponsive for 20-30 seconds every time a page loads. It looks like even though the page content loads reasonably quickly and all the links work as soon as they render, something is trying to load in the background that is preventing the mobile menu from working. Sometimes it just stalls and never works.
Is this the bug I’ve read about on the forums where the wrong package was uploaded to Envato and the theme needs to be redownloaded and reinstalled?
If so, what happens when I delete the theme and replace it with a new version? Will my custom pages be lost and all the tweaks I’ve made from the theme panel?
Thanks for your help.
Hi,
First of all, please check your plugins list and if you are using some untested plugins, you should remove all of these and use only the plugins which come bundled with the theme core files and which are tested with our theme. Also, if the problem is still there after this steps, you should make a full backup to your database and try reinstalling the theme via FTP way and check the results.
Hope this helps and let us know how it goes!
Thanks for the message!
Hi,
This reply does not answer a single one of my questions.
I have already tried disabling all plugins and that did not solve the issue.
As I asked before:
* What effect will deleting and reinstalling the theme have on my site? I assume I will have to re-do all the theme settings and custom pages?
* Is there a new version I should download before reinstalling? If I just reinstall the same files I originally downloaded from Envato how do you think this will fix the issue?
* Can you please be specific regarding what defect is causing this issue.
Hi,
I have inspected your website on mobile, but there is no issue whatsoever with the mobile menu functionality at the moment
– https://www.screencast.com/t/ojntVGLZsGV
– https://www.screencast.com/t/LcXb6t8W25C
The menu is opened as soon as the hamburger icon is clicked. There are no errors present on the page as well. It could have been a plugin that caused it. If you deactivated all the plugins except theme provided plugins, please try to enable them one at a time and hopefully identify the one responsible.
Thanks
