Missing Images

Posted in: Newspaper
Post count: 6

I’m having issue with my theme where it will not show the feature image for some posts under the main menu drop-downs (the little preview image that appears under the menu with a title).

It happens very randomly, and only applies to the drop-down menu images and not anywhere else on the site. In place of the image it just shows a blank box with a blue question mark in the middle.

Here’s my site: http://www.dsgnmagazine.com

If you scroll over the top menu tabs such as “Web” or “Design Tips”, you’ll noticed a post missing its image.

I’ve tried replacing the feature image, clearing the caching, changing the categories it appears under, and still nothing… just a blank image place-holder.

Can someone help me?

Thanks,
-Tim

Post count: 20688

Hi,

I have inspected those menu items, but I do not see this blank box with question mark
https://www.screencast.com/t/joaf8b4AZ
https://www.screencast.com/t/3L86T0jQ3
The menu module uses this thumbnail size
https://www.screencast.com/t/DDI0HYkGcA
If it is enabled, the theme should create thumbnails from the featured images you set for posts.

Thanks

Post count: 6

Simion, thanks for looking into this. I confirmed that i do have the thumbnail toggled on for the mega menu.

Here is a screenshot of what I’m seeing when scrolling over the “Web” menu item: https://www.dropbox.com/s/g1uq1idpna4adll/Screen%20Shot%202017-09-05%20at%2011.09.25%20AM.png?dl=0

You’ll notice the thumbnail is also missing in your screenshot (far left thumbnail is missing): https://www.screencast.com/t/joaf8b4AZ

What I don’t understand is why this happens, since I do have a featured image on that post, as well as all the other posts that I’ve had this issue with.

Thanks,
-Tim

Post count: 20688

Hi,

Yes, it seems the alt of the image is displayed, that particular thumb is not found
https://www.screencast.com/t/2Y6ff4ZMwl
https://www.screencast.com/t/N8wngC0n
Please try to regenerate the thumbnails using this guide
https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Then clear any installed cache. The thumbnail should be created from the featured image of the post and displayed.

Thanks

Post count: 6

Just regenerated all the images and cleared the cache… still nothing. I even changed out the featured image several times with new ones.

Post count: 20688

Hi,

This is unusual. That particular thumbnail is not found
https://www.screencast.com/t/e9xpuvQjF
Trying to access the thumbnail image does not work
http://www.dsgnmagazine.com/wp-content/uploads/2017/08/Squarespace-vs-Wix-vs-WordPress-218×150.jpg
But this thumbnail is found
http://www.dsgnmagazine.com/wp-content/uploads/2017/08/Squarespace-vs-Wix-vs-Wordpress-218×150.jpg
Notice the spelling of the word WordPress in both the links, the thumbnail that it is trying to load spells the word “WordPress” and it is not found. But the thumbnail with the spelling “WordPress” is present on the server
https://www.screencast.com/t/rtxKBsVFrzn
What you could try is to locate this thumbnail by following that path and rename it
https://www.screencast.com/t/93gHF68k

Thanks

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