I’m having issue with my theme where it will not show the feature image for some posts under the main menu drop-downs (the little preview image that appears under the menu with a title).
It happens very randomly, and only applies to the drop-down menu images and not anywhere else on the site. In place of the image it just shows a blank box with a blue question mark in the middle.
Here’s my site: http://www.dsgnmagazine.com
If you scroll over the top menu tabs such as “Web” or “Design Tips”, you’ll noticed a post missing its image.
I’ve tried replacing the feature image, clearing the caching, changing the categories it appears under, and still nothing… just a blank image place-holder.
Can someone help me?
Thanks,
-Tim
Hi,
I have inspected those menu items, but I do not see this blank box with question mark
– https://www.screencast.com/t/joaf8b4AZ
– https://www.screencast.com/t/3L86T0jQ3
The menu module uses this thumbnail size
– https://www.screencast.com/t/DDI0HYkGcA
If it is enabled, the theme should create thumbnails from the featured images you set for posts.
Thanks
Simion, thanks for looking into this. I confirmed that i do have the thumbnail toggled on for the mega menu.
Here is a screenshot of what I’m seeing when scrolling over the “Web” menu item: https://www.dropbox.com/s/g1uq1idpna4adll/Screen%20Shot%202017-09-05%20at%2011.09.25%20AM.png?dl=0
You’ll notice the thumbnail is also missing in your screenshot (far left thumbnail is missing): https://www.screencast.com/t/joaf8b4AZ
What I don’t understand is why this happens, since I do have a featured image on that post, as well as all the other posts that I’ve had this issue with.
Thanks,
-Tim
Hi,
Yes, it seems the alt of the image is displayed, that particular thumb is not found
– https://www.screencast.com/t/2Y6ff4ZMwl
– https://www.screencast.com/t/N8wngC0n
Please try to regenerate the thumbnails using this guide
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Then clear any installed cache. The thumbnail should be created from the featured image of the post and displayed.
Thanks
Just regenerated all the images and cleared the cache… still nothing. I even changed out the featured image several times with new ones.
Hi,
This is unusual. That particular thumbnail is not found
– https://www.screencast.com/t/e9xpuvQjF
Trying to access the thumbnail image does not work
– http://www.dsgnmagazine.com/wp-content/uploads/2017/08/Squarespace-vs-Wix-vs-WordPress-218×150.jpg
But this thumbnail is found
– http://www.dsgnmagazine.com/wp-content/uploads/2017/08/Squarespace-vs-Wix-vs-Wordpress-218×150.jpg
Notice the spelling of the word WordPress in both the links, the thumbnail that it is trying to load spells the word “WordPress” and it is not found. But the thumbnail with the spelling “WordPress” is present on the server
– https://www.screencast.com/t/rtxKBsVFrzn
What you could try is to locate this thumbnail by following that path and rename it
– https://www.screencast.com/t/93gHF68k
Thanks