Is a refund possible?

Posted in: Newsmag
Post count: 10
narinder912
#192351
Sep 7, 2017 at 1:15 pm

Hi

Your theme has just too many features and for some reason my google pagespeed score for mobile remains at 70 or so. I have tried the measures suggested by you for improving that but nothing worked. Mine is a simple blog and I need a fast theme so that I can get some advantage at google rankings. If it is not too much to ask, will it be possible for you to issue a refund for this?

Thanks and regards
Narinder

Post count: 23312
Catalin
#192485
Sep 8, 2017 at 9:50 am

Hello Narinder,

I feel sorry hearing this from you but please notice that if you want to achieve a good speed rating you should work on this regardless of the theme, sorry! Also, if you are unhappy with our theme and if this will cannot fit on your project, please request a full refund from here -> https://themeforest.net/refund_requests/new and we will get your money back, as soon as possible.

Thanks for your understanding!

Viewing 2 posts - 1 through 2 (of 2 total)
The forum ‘Newsmag’ is closed to new topics and replies.