Hi!
I’ve installed one of the theme demos. Several days later I activated the theme (entered the purchase code).
After testing my website I decided to uninstall the demo. Now WordPress tells that I must activate the theme… again.
Is it OK? Why does theme reset activation?
What should I do? Enter the purchase code?
Hello,
Yes, try to enter the purchase code again and make sure the theme is properly active by checking the system status screen here: https://www.screencast.com/t/X2BHm8Zp
Please also use this guide for the system status parameters to ensure the proper functionality of the theme. https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Thanks, Bogdan. I entered the code, and it works fine.
But is it OK that theme resets activation during demo unistall?
Hello,
No, the theme should not reset activation in that process. The activation should be a 1 time deal. Please also disable all plugins before switching demos and then test to see if the activation is still reset. If it is, please contact us via email at contact@tagdiv.com and provide wp-admin, a link to your site and ftp access so we can investigate
Thank you!
