Dear Sup Team,
When I activate my license key on my domain for newspaper8, after a few days it disappears, and shows that the theme is not activated. Tt has happened 3 times at least during 2 weeks. What can be the problem? I am using only one domain for one newspaper license ( as I have 2 NP licenses, but I am using only one at the moment and only on 1 domain ), all the time. Thank you in advance. Br Csaba
Hello,
There could be a plugin interfering with the activation process. The process should be 1 time only and not reset after a period of time. Please deactivate ALL plugins and activate your theme without any plugin.
Then save your changes and re-activate your plugins. Let us klnow if you still encounter problems with the activation. Check the system status screen to make sure the theme is properly activated though before activating plugins again.
Thanks.
Hello Bogdan,
Thanks for the hint, I’ve tried it today, we will monitor the result and give you a feedback if that does not solve the problem.
Thanks
Csaba
Hello Bogdan,
So it seems that the re-activation is necessary after every demo install. If i install a new one it immediately requires to re-activate the theme. Is it normal? Soo maybe its not a bug its a feature?
Thank you!
BR
Csaba
Hi,
If the demo is uninstalled, this will affect the registration as well and reset the activation key. Simply activate the theme again, there should be no issue. Let us know if require help, or there is a problem.
Thanks
ahh thank you! so that was the case thank you for the answer so no problem it should work on this way
many thanx
Csaba
