An instant articles RSS feed generator we installed on WP is getting punctuation characters (Commas, periods, quotation marks) from our articles encoded as in the following lines:
para el mexicano Javier ‘Chicharito’ Hernández,
lesionado. Estoy triste, pero espero que podamos recuperar la senda del triunfo lo antes posible”, apuntó.
How can we fix this?
Talk to the person who makes the plugin on how to change the encoding they are introducing. Theme doesn’t control that. Encoding of RSS feed is managed by WordPress, and format of custom RSS made by the plugin is done by them.
Hi Chris, thanks for the answer but actually if I disable the Newspaper theme, the feed works perfectly, so I think the bug is in the theme.
So, the normal rss feed with theme is also incorrectly encoded, when plugin disabled?
No, but with any other theme we have no issues. Must be something the theme is doing when encoded to the rss feed…
Theme doesn’t encode the RSS feed — WordPress does that. So if your RSS feeds work normally with that plugin disabled, but then are mis-encoded when plugin enabled — it’s an issue with plugin.
I don’t work here – but the RSS feed template is not part of theme and just publishes the content from the post box. If you’re using a page builder for a post, that might mess up the characters. Same with certain shortcodes that don’t ‘travel well’ as they are CSS, and there is no CSS in RSS.
Dunno. Sorry.
So, is there a way to chat with a support person of the theme?
If we both stop posting, they will look into it, but likely if my answer is correct one, then may say same thing — normal debug is to look for errors in your log, turn off other plugins, disable any caching or optimization tools, etc. to determine what is causing issue. Especially since theme has no RSS template, as there is no css for that. It’s all done by WordPress — so if plugin breaks that, theme can’t do much about it. But they may be willing to take a look once you identify what steps you’ve done already to debug the issue with your setup. 🙂
Hi,
Please provide a link to your website if possible, we will take a look. If there is a conflict between the theme and the plugin you are using, meaning character encoding issues happening only with the respective plugin, then you could try a different plugin with these capabilities.
Try validating the feed with this tester, check if there are any errors
– https://validator.w3.org/feed/
Thanks
Thanks Simion, this is the link:
http://www.quintopartido.com
feed: http://www.quintopartido.com/?feed=pagefrog_instant_articles
We have tried several plugins (that work fine with other installations) and all present the same issue.
Bests.
Hello,
Unfortunately it seems the theme is not compatible with the plugin in question. Try other plugins until you find one that does not provide the issue. We have not tested any rss plugins with our theme so I cannot provide any solution for untested plugins, Sorry.
The only tested and recommended plugins to use with our theme are these ones:
WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin
Anything beyond this list is not tested and I cannot say for sure if it will work or not. As you can see there is no rss plugin among that list.
Sorry but our theme was built with creating content in mind, not pulling it through feeds.
Thanks.
