Hi. Our theme panel stop working correctly after installing the child theme. We followed all the suggestions you provided in the forum below but still have the same issue. We sent you an email to contact@tagdiv.com on Jan 28 with more info.
https://forum.tagdiv.com/topic/theme-panel-font-settings-not-working/
Any update? Looking forward to a solution. Thanks.
Firstly i updated everything to the latest version and installed a child theme.
And I ran into the following problem.
Newspaper theme – Theme panel stopped working correctly.
Take a look – https://gyazo.com/11cddb956264c0b70e67cbbda2e7b1da
Some settings items just stopped working.
At first I thought it was because of the updates, then I rechecked everything and reinstalled it again. But it did not help.
https://gyazo.com/c84acf03c9f3ddedb7c666ce6eba926b
I have the errors when i go into the panel and try to change something.
Then using the experimentally way, I came to the fact, that this is happen because of the child theme. (This is nonsense, this should not be) If you have the opportunity, please contact technical support. Ask them to look at this problem. Maybe they will prompt a solution.
If you do not have the opportunity to contact technical support then,
Hello nexgen,
Most likely, this problem happens due because you have changed the original name of main theme and child theme. Please leave the default name which is in the theme’s packet because if you will change them, the multi-purpose will does not work. Try to do this and let us know. (Newspaper for main theme and Newspaper-child for child theme)
Thanks.
