Hi!
I’m using “Newspaper 8.7”, with “Column text” of “tagDiv Composer”, when click to “Edit Content”, pop up “WP Editor” window with infinite circle loading but not the “text area” to use.
How to solve the problem?
I’m working locally.
Hello tanteidee,
Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, the PHP memory has exhausted and that’s why you edit anything.
Thanks for the message!
The conflict is with NextGEN Gallery.
I understand that it is not your plugin, but the problem is in the operation of the theme, not the plugin, so it is your duty to identify and correct the defect.
Try to simulate the problem, kindly.
Hello tanteidee,
Unfortunately, we cannot provide any solution in this case because we do not have tested this such un untested plugins and we do not know the plugințs functionality, sorry! Try to use our image gallery settings (TagDiv Gallery for example) if you want to achieve best theme results.
Thanks for your understanding!
Hi Catalin,
I’m sorry for this answer, the fact that you do not want to check the incompatibility with this problem arising from your theme anyway, because it is the theme not to work and not the gallery!
I kindly ask to verify by doing the tests, I am convinced that having realized the theme, you will be able to identify and solve the problem.
I await your answers, thanks!
Hello tanteidee,
Unfortunately, please keep in mind that we cannot provide support for untested plugins, sorry! Please notice that it is not our duty to make this plugin to be compatible with our theme, sorry! Our tested plugins which can be used without any problem can be found here -> https://www.screencast.com/t/LMtZ9dF90
Thanks for your understanding!
Catalin… is your theme that have problem, not the plugin… please try to verify.
I do not understand why you do not want to take a test as many users report this problem.
Hello tanteidee,
Unfortunately, please notice that plugin has never been and will probably not even be part of our theme as you can see in our support policy -> https://forum.tagdiv.com/support-policy-2/ We cannot test with the theme any plugin you want because it’s impossible that thing, sorry! Notice that for each plugin you souhld adjust the entire code of theme if you want to achieve best theme results. We have our theme gallery functionality and if you want to implement this plugin in our theme, you should do it yourself through the code and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!
Thanks for your understanding!
