Hello TagDiv,
Hope you are fine.
I am Iranian and I have bought your theme from Envato. But right now Envato has blocked my account because of my nationality according to this Link
I really got sad because of this situation.
I like your theme but now I do not receive the updates anymore!
Is there any chance that you can help me with this?
Kind Regards,
Rahim
Hello,
Sorry but unfortunately you will have to contact envato for this situation. We do not have access to the envato platform so we cannot help in this regard. Sorry for the inconvenience.
Thank you!
Hi Bogdan,
Thank you for the answer.
I have contacted them but there is no chance to unlock my account!
I just wonder is there any chance that you send me the update as a zip file?
I have the purchase code and I have many days for support!
Regards,
Rahim
Hello,
Unfortunately we cannot intervene. You will have to somehow contact envato. Try to use a proxy server to contact them if you cannot access the website directly: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
Sorry for the inconvenience but we do not have access to the envato platform.
Thank you for understanding.
Hi Bogdan,
Hope you are fine.
To explain my difficulties, I need to send you a private message!
Could you please tell how can I contact you?
Kind regards,
Rahim
Please contact us on our email address at contact@tagdiv.com
Thanks.
Hello Bogdan,
I just send you an email to the email address that you mentioned.
Hope you check it out.
Regads.
