Hi. I hope I haven’t duplicated another question, I did multiple searches but maybe didn’t use the right keywords.
After I add an element with the tagdiv composer, I can’t delete it. If I use the trash icon or drag it to the delete area, the browser gets a dark overlay and nothing happens. If I then click on the browser area, the overlay goes away, but nothing was deleted. I have to go into the regular page editor and delete the shortcode to remove anything. This happens in Firefox, Chrome, and IE. Maybe I have a setting wrong? Thanks in advance, Bob.
Hello BLM,
Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Thanks for your understanding!
On this question, where should the php.ini file live to up the max_input_vars? I’ve tried several different places, but the system status doesn’t change.
Actually, I was able to finally up the system status parameters, but am still having the same issue as described above. I can only remove elements by deleting the shortcodes. Any additional suggestions?
Hello Brad,
Do you have cleared all of your caches? If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you. Also, provide the CPanel and FTP access.
Thanks for your understanding!
