Big Grid Blocks not displaying correctly

Posted in: Newspaper
Post count: 20

Last night the big grid blocks stopped displaying correctly on our site. Originally had big grid 3 but it would only display PART of the grid and began swapping with other big grid blocks but every one i switched to would not display correctly either a row or a block was missing. Here is a link to the page : https://blackgirlnerds.com/bgn-home-page-2/

Post count: 20688

I believe there were similar cases when an incompatible PHP version was used by the server, in combination with the theme. I see you are using theme version 8.5.1 that supports PHP versions up to 7.1
You could check the PHP you are using in the theme system status
https://www.screencast.com/t/xpjl4lKha
If needed ask your hosting provider to use a lower PHP version if possible.
Support for higher versions of PHP (7.2) was provided in update 8.7.

Let us know the results of the investigation.

Post count: 20

Ok so I upgraded to the most recent version of newspaper, but still the big grid blocks are not displaying correctly. Additionally now when I open a page I no longer have a button to edit in TD composer. The only way I can edit is to open the page in a browser window and select the edit with TD composer link at the top of the screen. I have shut down all plugins and still the errors persist.

Post count: 20688

Please check if the composer has been updated automatically, it should be version 2.1 and multi-purpose 2.0. If it has not, update them manually. Update all the other theme plugins you have installed.
Check as well the theme system status
https://forum.tagdiv.com/system-status-parameters-guide/
If needed ask your hosting provider to increase the allocated resources. Then check the results and let us know.

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