Image uploading managed by WordPress and your hosting account, not by the theme. Likely best to try a different browser, try clearing your browser cache, etc.
I sometimes get an error uploading a file in WordPress since WP 3.9 came out, for no apparent reason. I usually just try loading it again. Works. Try the “locate file” option and then try the drag and drop version.
It’s usually something stupid in the way WP setup their media manager after 3.9, and I’ve seen it on varied websites I manage, different themes, etc.
One workaround I’ve heard is to save a draft first, as it “might” be the auto save conflicting with the media uploader; meaning you can’t upload image if WP is auto saving a post you’re working on.
Hope that helped.
Hi Christopher,
Thanks for you reply. I tried everything and it still doesn’t work. I have plenty of disk space available so the issue is not likely to come from the host.
The image will upload into the library but when I add it into the background settings section of your theme, I click “Save Settings” but it won’t save. It just loads and loads and loads but never saves…
What else do you suggest I do?
Thanks again!
Karine
Hi,
This usually appears because the server security module blocks the access to admin-ajax.php file. Try to verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
Contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
You can also try this:
* http://screencast.com/t/MVBAYGfgepr
* http://screencast.com/t/yFJ0LFAvK
Or you can updated the theme to the latest version, we have adjusted this to make fewer requests so it might not happen again.
Thanks