Cannot get number of fans on social element.

Posted in: Newspaper
Post count: 4
atimeonline
#261343
Nov 9, 2018 at 7:28 am

Cannot ger number of fans on social element

Post count: 35449
Calin
#261400
Nov 9, 2018 at 11:50 am

Hi,

I’ve check your id-s for social counter https://www.screencast.com/t/6rpVnfs9 , you id-s are good.
Please make sure that you have the last version of theme.

Thank you.

Post count: 4
atimeonline
#261820
Nov 13, 2018 at 5:29 am

I’m already updated the theme but still not work 🙁

Post count: 4
atimeonline
#261821
Nov 13, 2018 at 5:47 am

I’m not sure does it relate to Server configuration?

Post count: 1
owain
#261823
Nov 13, 2018 at 6:10 am

I have got exact same problem just loaded theme and no counters

Post count: 35449
Calin
#261908
Nov 13, 2018 at 3:09 pm

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Post count: 4
atimeonline
#262000
Nov 14, 2018 at 6:38 am

This is company server. I can’t send any confidential information.

Post count: 35449
Calin
#262098
Nov 14, 2018 at 2:01 pm

Hi,

Please try to clear all cache.
Also you can make a full backup , and make a temporal user as admin, until we solve the problem, after that you can delete the user and send as on email the user name and password . Include a link to this topic in the email
This is the only way we can inspect and solve this problem.

Thank you for your understanding.

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