Impossible to delete elements with tag div composer

Posted in: Newspaper
Post count: 5

Hi,
i have the 9.01 Newspaper version, it works well, great theme.

but i have a little issue when i want to use tag div composer. i can’t delete an element when dragging into the box in the right corner . Nothing happended, the element is still there.
i have only a “grey screen” or “layer” semi-transparent above the page whitch disappeared only if i click on the screen …but no erasure of the element.
Could you help me to fix that ? do i need to update my theme ?

best regards

Christian

Post count: 35449

Hi,

Please provide some screenshots were I can inspect the problem, that would be very helpful.

Thank you for your understanding.

Post count: 5

Hi Calin,

Thanks for your help

below is the screenshot before i click on the icon symbolized by the garbage can or bin on the right of the element i need to delete
(capture 1)

https://www.jeparsauxusa.com/wp-content/uploads/2018/11/capture1.jpg

and just after the click, the grey layer appear and nothing more happened

https://www.jeparsauxusa.com/wp-content/uploads/2018/11/capture2.jpg

i checked, nothing was deleted, and if i need to comme back to previous diplay i need to click anywhere on the screen and the gray layer gone away…

i hope it could help you

thanks

Christian

Post count: 35449

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Post count: 5

Hi,

In fact i found what is reponsible of this issue.
when i desactivated a plug in “Maps Builder Pro”
http://mapsbuilder.wordimpress.com/
the TagDiv composer works well.
i need to contact Maps Builder Pro team to fix the incompatibility.

thanks Calin

Christian

Viewing 5 posts - 1 through 5 (of 5 total)
The forum ‘Newspaper’ is closed to new topics and replies.