everytime i type the website adress/wp-admin i get the wordpress admin login i type the usual login credentials, the page refresh and i am back on the home page with no login hence i am not able to login to the admin panel, i have tried to remove the theme and reinstall it with ftp however it did not work. any help or ideas? how i can submit a support ticket?
Thank you
This is an issue with your WordPress install, not a theme issue.
You likely need to check your wp-config.php file and make sure it’s correct; also check your .htaccess file. Make sure you turn off any caching used by your hosting account.
Assuming your wp-config.php file and .htaccess file were not compromised or broken somehow and don’t need to be restored from your backup (you are making backups, right?)
Try
1) remove the theme folder via ftp or hosting filemanager
2) login to your admin, choose default theme (e.g., twenty fourteen)
3) make sure you do download/export of your site dbase for extra backup (unless it’s a new test site)
4) resave your permalinks just because that can reset things
5) again, clear ALL your caching; if using a plugin, or CDN, and in browser
6) upload theme correctly via FTP
7) upload the plugins which come with the theme via FTP
8) login to your admin panel again, activate only the visual composer plugin
9) activate the theme
