Black line appears when sticky menu scrolls – mobile theme

Posted in: Newspaper
Post count: 13
Gregory
#268434
Dec 20, 2018 at 4:03 pm

Hi,
I have an issue on the mobile theme with the sticky menu. When I scroll down, all is ok. When I scroll up, a black line appears briefly then disappears (or doesn’t disappear, it depends). I tried with other phones. Same problem. I deactivated all the plugins without results. I don’t know what to do. If it were a white line, it would not be visible but black is ugly.
You can check on my site https://bestiapolitan.com/

I have another issue with the sticky widget. It is not sticky on my Ipad. It is on my iphone and my desktop. In the builder, the widget are sticky.

Thank you very much for helping.
Gregory

Post count: 35449
Calin
#268495
Dec 21, 2018 at 10:02 am

Hi,

I test your website with my mobile and all it looks like to be good; maybe I do not see your problem, or maybe is not appear on all mobiles, please provide some screenshots with the problem, in this way I will be able to provide you a better answer.

On iPad is set off the sticky widgets, because is not a good comparability ( the sticky option if is active on ipad will break your layout of website on this website)

Thank you.

Post count: 13
Gregory
#268659
Dec 22, 2018 at 5:53 pm

Hi Calin

Thank you for answering. OK for sticky widget on iPad.

Please find the screencasts on my iphone when I scroll up at the top of the page. The black line doesn’t appear with Samsung. You are going to find 3 screencasts : normal view, black line 1, black line 2
https://www.screencast.com/t/hsFCK7NbPqqi

Other views of the (same ?) problem visible on both Samsung and iphone. When I close the menu, a grey line appears each time. Please find below the screencasts : The normal view of menu, then 2 pictures of the grey line.
https://www.screencast.com/t/MwbFchmAp

Thanks for helping and merry Christmas !

Gregory

Post count: 23312
Catalin
#268763
Dec 24, 2018 at 11:26 am

Hi,

I have inspected your website and I saw that you have added that border from CSS box when you edit the block with TD Composer, as you can see here -> https://www.screencast.com/t/uOPZqXOuE Check the section from here -> https://www.screencast.com/t/uaxOBgxSW

Thanks.

Post count: 13
Gregory
#268895
Dec 26, 2018 at 5:34 pm

Hi,
The border from CSS box is correct. I have added this wide border intentionally.

On the below screencast, I show more precisely where the issue is. It appears on all the pages of my site.
– When I scroll down then scroll up at the top of the page, a black line appears. Please look at the 3 screenshots. https://www.screencast.com/t/c5oDpXfKm
– When I close the menu,a very small grey line appears. Please look at the 3 screenshots. https://www.screencast.com/t/sKnBJsv4cVxc

Thanks,

Grégory

Post count: 23312
Catalin
#269022
Dec 27, 2018 at 3:04 pm

Hi Gregory,

Unfortunately, I have checked your website and I did not saw that border. It seems to work as expected. Clear all the caches and check the results.

Thanks for the message!

Post count: 13
Gregory
#270720
Jan 9, 2019 at 12:40 pm

Hi Catalin,
I made a video of the screen of my iphone to show you the blackline
https://www.screencast.com/t/Vnpqs1ygRJ

Hope my issue will be clear. When I scroll up, the black line appears.

Thanks,

Gregory

Post count: 23312
Catalin
#271067
Jan 11, 2019 at 8:51 am

Hi,

I have checked your website again for more mobile devices and it seems to works as expected. Try to clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

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