Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi Bogdan
It didn’t fix the issue.
I deactivated all plugins except tagdiv composer, then cleared the web browsing data.
I did have wp super cache installed a few weeks ago, but deleted it. Not sure if I still need to reset cdn files. If so, can you tell me how.
I don’t have any custom code and I don’t use a child theme.
Thanks
Will
Hi,
Please make sure that you have the latest version of the theme, and all theme plugins are updated.
Also please provide a link were we can inspect the problem, in this way we’ll be able to provide you a better answer.
Thank you for your understanding.
Thanks Calin. The link was in the original post – http://www.visualartcanberra.com.
Hi,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you!
Thanks Bogdan! I’ve sent an email to that address.
