Hi there,
I have the same cURL SSL related error that I’ve seen some other people have. The answer from support is to get my hosting provider to fix it. I have tried this and received this response:
“Hi,
Thank you for contacting Cloudways support, ‘Download failed. cURL error 60: SSL certificate problem: unable to get local issuer certificate’ Error appear once CURL is failing to get Digital sign certificate for installation so, in order to fix it from server level, I have include latest Digital Certificates ( https://curl.haxx.se/ca/cacert.pem) but the issue still persist. It would be nice if you could contact the theme developer and ask them to provide more details about the error so we can make adjustments at the server level.
In case you have any other queries and require further assistance then feel free to contact us.
Regards,
XXXX
Join the discussions at Cloudways Community Forum to get help from other Cloudways customers.
Access Community Forum here : http://community.cloudways.com/
Cloudways Status Page: http://status.cloudways.com”
Can you please let me know what they need to do?
Hi,
I think the Cloudways engineer need to add something to your .htaccess file according to this topic -> https://forum.tagdiv.com/topic/latest-update-broke-my-website/
You can try to install the plugins by FTP, the method is described in this guide
– https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
Thanks
