We run a pretty large site with ads. We have had some uses reporting that none of our pages are loading, rather just showing a blank white page. After some investigation it appears that those having issues are using adblock software/extensions and Chrome Browser.
I have a development site running Newsmag and disabled all of the plugins including ad plugins. So just Latest version of WordPress Installed and Newsmag 4.7 only. Testing with Adblock Ultimate and Adblock Plus installed as chrome extensions, the site would also not load. As soon as I activated a generic WordPress theme, the site loaded while the Ad Block programs were running.
Bizarrely your Newsmag demo sites load just fine in Chrome using both Ad Blocker extensions, so I think that maybe certain server configurations plus Newsmag as a theme might potentially causes conflicts with Chrome and Adblock softwares/extensions. The issue thus far only seems to arise with the combination of Chrome/Adblcok and Newsmag and on my server. The same issue happens on Mobile using Chrome and adblock.
I do not think that there is anything special about my server, we are using Litespeed and currently on PHP7.2
Thanks
Ryan
Hi Ryan,
Sorry for this inconvenience! I have added to our list of improvement and we try to find some fixes in this case but we cannot say for sure when this will be done.
Thanks for your message!
Hey Catalin many thanks for your reply, it’s much appreciated.
I understand that there is a process to weigh up the importance bug fixes then you implement etc.
Through Analytics I have been tracking how many of our users can’t view the site and it is in the region of 400-600 users a day from our daily average of 10,000. We also get many messages advising that people can’t view the site and just get a blank screen.
If you could flag this as matter of urgency it would be greatly appreciated.
Many Thanks
Ryan
Hi,
Until we will release the latest update when this issue will be fixed, you need to make the following modification through your style.css core file, like this -> https://www.screencast.com/t/qCYG4xTS What you have to do is it rename the name of the class.
Hope this helps!
Thanks for your understanding!
Hey I tried and it did not work.
It seems that when I remove the background image click ad URL the page loads but if I add the URL same issue.
Hi,
I try to explain it better! Please follow the steps below ->
https://www.screencast.com/t/hsmqn7DIcH0y -> https://www.screencast.com/t/qrBnzC8MLt7G
Hope this helps!
I have tried on my localhost and works as expected.
Hope this helps!
Thanks for your understanding!
Thanks Catalin, much appreciated, that worked a treat 🙂
