When it comes to Featured video by Youtube, there is a problem with Featured image. A manual image must be uploaded.
If the video is from Vimeo there is no problem.
I saw there were other questions on this issue, but I did not find a solution. I expect your support.
Krassimir
Hi,
Please make sure if you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Please notice that I have made a test on my localhost and the Featured image from the video seems to return good results, as you can see here -> https://www.screencast.com/t/gYrpmgiaV
Hope this helps and let us know how it goes!
Thanks for your understanding!
The version is 4.7 and the installation is made via the FTP. Unfortunately, Youtube video does not generate Featured image. It’s been trying for a long time but it does not work.
see the video:
Hi,
Do you use a Child Theme? -> https://www.screencast.com/t/3psvjp5G3IzV Please switch the theme to the main theme, clear all the caches, purge CND files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link of this topic so we can quickly identify you.
Thanks for oyur understanding!
