Hi there
Following guidelines laid out Envato Market Place I contacted ref (1450654) them when though an oversight two new Newspaper themes were billed and paid for, when in fact i had sought to purchase just one additional license. Within in moments of the transaction going through it was noticed I had been billed for two and paid for two.
To say that dealing with Envato was pleasant, useful, helpful or or that they had been willing to assist is far removed from the stark reality of the organisation I had to content with. They have been belligerent, unethical, tyrannical and verging on illegal.
Rather than facilitate my request for a simple refund of the duplicate purchase amount, they insisted that your organisation could and would only facilitate a store credit. I promptly pointed out that instance of a store credit in liu of a refund is illegal and further threatened that further action might be taken. As days past I initiated complaint through Paypal. The response from Envato was highly questionable definitely belligerent. The response include a statement that a refund would be processed, but only if I cancelled the Paypal dispute.
At this stage there would be no buyers protection offered through Paypal if I did terminate that dispute and there was no certainty that they could or would issue a refund. From my point of view a business practice that uses illegal tactics in negotiations is not one to trust. From that moment Envato has locked my account and i am unable to access any of my myriad purchases that have all been paid for.
Paypal has resolved the dispute in my favor and remitted the entire purchase amount back t o my account. I contacted Enavto and requested that they unlock my account (the locking of my account is higly illegal) and that I would be more than happy to make the payment for one TagDiv Newsapaer theme.
They are now attempting to blackmail me into paying them for the with this “As per checking the funds have already been reversed back into your account, we will need you to make a manual payment. You can send it to paypal@envato.com. Please let us know the transaction ID so that we can verify the successful transaction and re-enable your account.
Looking forward to your reply. Regards, Polo
I have lodged a formal complaint with the Dept of Fair Trading because of this illegal business practice.
Perhaps you were unaware of these nefarious practices and therefore might offer other solutions
Regards
Bob Lee
Hi,
Replied via email.
Thank you!
