I am adding a custom link and want to set a category through a make this category a mega menu but “make this category a mega menu” is not showing. So please resolve as soon as possible.
Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Please check our documentation for mega menu -> https://forum.tagdiv.com/mega-menu/
If there is still a problem please provide some more details and some screenshots.
Thank you!
Same problem here. Even using Troubleshooting mode. I’ve also tried activating tagdiv plugins within this mode.
I just see the common menu options, like if nothing was installed.
Hi @medievalitis,
Please provide some more details about this problem and some screenshots.
Thank you!
Hi again!
Menu with all my plugins activated: https://ibb.co/Wp8y8sK. Plugins which affect to menus are “If menu”, “Add menu separators to navigation” and “WP Multilang”.
Menu in troubleshooting mode: https://ibb.co/7G3qQh2. Those characters you see between [:] are codes created by WP Multilang. When activated you cannot see that, as it’s translating the name of each element. Now, deactivated, you can see the [:es] for Spanish, [:gl] for Galician and [:pt] for Portuguese.
Troubleshoot launched from TagDiv Composer (making this plugin the only one active): https://ibb.co/ZLGs0WW
Hi @kallaikoi,
Unfortunately, we did not tested the If menu plugin and WP Multilang plugin with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins ( support policy -> https://forum.tagdiv.com/support-policy-2/ ).
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ
Thank you!
Hi,
So if those plugins are deactivate the mega menu is still not working? if is so then, there can be other problem, please provide me a link where I can inspect the menu from your website, in this way I will be able to provide you a better answer.
Thank you!
Yes. While on troubleshoot mode all plugins are deactivate…
http://www.medievalitis.com
Hi,
I’ve checked your website and your menu is look normal -> https://www.screencast.com/t/jpCNu1wA in desktop version and on mobile you’ll need to add in Theme panel>Custom code> Custom css this custom css
https://www.screencast.com/t/8bYNrDFy
.td-mobile-content .td-icon-menu-right {
display: inline-block;
}
Also if the shortcode for translating still appear in menu after you deactivate those plugins, you’ll need to remove theme manually.
If there is still a problem, just let me know!
Thank you!
Thank you! I’ve already add that code and it’s working better. However, the MegaMenu problem is not solved yet…
Please make a new mega menu and set it to see if the problem persist or is only on the current mega menu .
Let me know the results!
Same problem… I’ve tried creating new menus both in and out troubleshoot mode.
Hi,
You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
