Hi,
I’m trying to update theme from 9.6.1 to 9.7.2 and the result is a blank page with only the top header bar.
Is this update possible? or is necessary update to 9.7 first?
If this is the case, is there a 9.7 download available?
I’ve followed the tutorials and updated by FTP, deleting de theme folder first, and updating de plugins next.
The live update delivers same result.
I’ve reverted to 9.6.1 and everything is working again.
Thanks for your help
Hi,
The 9.7 contained some issues, most of which are now fixed in 9.7.2. You can update directly to this version, this would be best.
However if there are problems maybe you could take your time and first test this update in a sub-domain or local install containing a copy of the website, instead of the live website.
The 9.7 update was a major update, there were modifications to the theme structure, many theme files were moved in the tagDiv composer plugin. This plugin has to be active at all times in order to maintain the same functionality as before.
There could be various issues that cause an issue like you mention, a child theme, a plugin maybe, custom code or theme modifications. Let me know if you have more questions.
Thanks
