Pretty much all of the features of the theme work for me except the ads. When I click to the ads section and then click on any of the ad placement options, the theme just hangs with the circle going round and round indefinitely.
I have updated all of the resources to more than what the theme guidelines call for. See below. WP-Supercache is not compatible with WP 5.2 yet and was giving me errors so I deactivated and deleted it. I am using Cloudflare though for caching. I have successfully used the Newspaper theme for 4 years now, but recently had to change my host due to some difficulties with my old host. The problem with the theme has happened since I switched to a new host. I originally had version 9.7.2 when I switched to the new host and I downgraded the theme to 9.7.1 to see if the issue would go away, but the ads are not accessible in either version. I have also turned off all plugins except for TD Composer and TD Speed Booster, so there does not appear to be any plugin conflicts. I also copied my current .htaccess file below
Appreciate any help.
System Status
Theme config
Registration key i xxxxxxxxxxxxxxxxxxxxxxxxxxxxx Reset key
Theme name i Newspaper
Theme version i 9.7.1
Theme database version i 9.7.1
HTTP channel test wordpress
Speed Booster i v4.9.3 – Active
php.ini configuration
Server software i Apache/2.4.39 (Ubuntu)
PHP Version i 7.2.17-1+ubuntu18.04.1+deb.sury.org+3
post_max_size i 1024M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 1800
max_input_vars 5000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i https://(website).com
WP Site URL i https://(website).com
WP version i 5.2
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 512 MB/request
WP_DEBUG False
Caching plugin No caching plugin detected – for best performance we recommend using WP Super Cache
.htaccess file
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
php_value max_input_vars 5000
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Also please check if you do not have some code set in analytics or custom code even in ads you can check.
Thank you!
Hi Calin,
I deactivated all plugins except for TD Composer and the ads are still not accessible.
There are no special codes in the Google or custom code areas, however many of the ads (which I can not access right now) have Ezoic ad wrappers around them. The Ezoic ad wrappers have the structure shown below. I used the Ezoic ad wrappers with my old host and Newspaper with no issues.
<!– Ezoic – ArticleSidebar – sidebar_1 –>
<div id=”ezoic-pub-ad-placeholder-102″>
(ad code goes here)
</div>
<!– End Ezoic – ArticleSidebar – sidebar_1 –>
Appreciate any other thoughts!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks