The site is experiencing technical difficulties.

Posted in: Newspaper
Post count: 3

hello,

on the mobile version, i m getting the above message. It is a wordpress multi-site install on aws elastic beanstalk. This is a fresh install

Post count: 3

when i deactivate the mobile theme, it starts working again. I have kept it deactivated.

Post count: 3

site is serenity.elevateme.io

Post count: 18283

Hello !

We are sorry for your inconvenience !

I pressume you have made an update. It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

  • This reply was modified 7 years by Vlad S.
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